Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

Returns
        ●       Returns may be requested within 30 days of receiving your order.
        ●       Items must be unused and unopened, in their original condition, and in the original packaging.
        ●       Proof of purchase may be required.

Non-Refundable Items
The following items are generally not eligible for refunds:
        ●       Gift cards
        ●       Downloadable or digital products
        ●       Personalized or custom-made items
        ●       Clearance or final-sale items

Refund Process
        1.      Contact us to request a return authorization.
        2.      Once approved, return the item according to the instructions provided.
        3.      After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Timing
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges
If you received a defective or damaged item, please contact us. We may offer a replacement or exchange where applicable.

Return Shipping Costs
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Contact Us: orders@mahjtheorycollective.com